I used Xoom last week and while the question around future use was curious, I had no problem answering it. I tried to use it again today while on vacation and it seemed like the verification person (Soledad) did not believe me and kept asking the same questions. She also asked how I knew the person (fine), who I met this person (weird), and why I was giving him money (does it matter?). I felt she didn't believe my answers. Then she asked if I knew how often I'd be using Xoom in the future. She asked this numerous times like she didn't believe me. First she wanted exact dates then when I said within 7 days she said, "today is friday so you'll use it next friday?). I said yes and then she asked again like she thought I'd answer differently. I asked for her supervisor who repeated the same questions and kept saying we need this informtion for security. I said fine but felt uncomfortable when she wanted copies of personal identification and a copy of my passport. They hadn't asked for that the previous transaction. Terrible customer service and disappointing!! PayPal is ruining their reputation!!
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