Hi, I purchased hair straighteners on eBay through PayPal a couple of weeks back. I received the below message on eBay : Your recent eBay transaction may be from a compromised account Hello chantal_d92, You were recently involved in a transaction for the following item: 222966523269 - Toni & and Guy TGST2988UK 32mm Infusion Hair Straightener Iron BRAND NEW SEALED We’re writing to let you know that an unauthorised third party may have accessed the seller’s account to list this item. The item has been removed from the site, and the transaction was cancelled. We ask that you take the following precautions: - If you already paid for the item, you may be protected by eBay. Open a request with the Resolution Centre and choose, "I bought an item. I haven't received it yet." You can access the Resolution Centre by visiting: http://resolutioncentre.ebay.co.uk/ - If the transaction doesn't qualify for eBay’s protection, please immediately contact the payment service used to request a refund. - If you haven't paid for your item, consider this transaction cancelled and do not send payment. In this situation, your account wasn't accessed by the third party involved. At eBay, we take a number of steps to help ensure the security of your account. Learn more about protecting your account at: http://pages.ebay.co.uk/help/account/protecting.html —- I attempted to go through their resolutions center but was unable to, the following message popped up: Sorry, we're unable to open a case for this issue We're sorry, there's an issue with this purchase. Unfortunately, we're unable to open a case for this item because of a possible payment issue. To get more information, please contact the seller. — I have contacted the seller multiple times and obviously not had a response. The straighteners weren’t costly but I am extremely annoyed that I am unable to get a refund for this item. Has this ever happened to anyone and if so, what was the outcome? Thanks in advance!
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