Completely agree with you - a few years ago they were on the ball, answered promptly and most importantly, actually read your message. I've been having problems with a limited account plus funds sent to the wrong account and the customer service has been absolutely dreadful - all I get is generic messages and when I actually do get a personalised one, it's immediately clear they haven't read my message. This makes me so angry considering the fees they charge us - I received 807 euro and was charged 28 euro, an absolute swindle!
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