Thank you so much for your advice. I did in fact do as you suggested but funny enough the 'seller' has provided long paragraphs on how to properly 'use' the products. I responded and advised that I had done all the things they suggested and just want to return the items and get the 100% money back guarantee as promised. That was a few days ago...let me see when they respond. If they do not respond at the end of today I will send a 'friendly' note asking them to do so. If still no response, then I will escalate.
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