After talking to the CSR, wait for the SMS from Gcash to show that the verification is successful. After that, just to make sure, I deleted the Gcash App and then re-downloaded it. After that, I was able to cash-in! Hope this works for you, too!
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After talking to the CSR, wait for the SMS from Gcash to show that the verification is successful. After that, just to make sure, I deleted the Gcash App and then re-downloaded it. After that, I was able to cash-in! Hope this works for you, too!
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Thanks strangefuzz, you're the best! Got my acct verified through the CSR's link you provided and now I was able to cash in. Now I'm just waiting for the failed transactions to be returned to my paypal.
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Nope, still not working for me. I tried cashing-in again and it's still not working. Maybe I'll try going to globe to ask about the problem since they're not answering in FB messenger.
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I'm glad your account is already working fine! I've messaged them thru Gcash care too but where did you do the video verification? I'm still hesitant to try the cash-in again since I still have 1 failed transaction that hasn't been returned yet to my paypal.
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I have the exact same problem, and I even made another transaction again just to try if the cash-in problem was resolved. As of now, my first transaction amount has been returned to my paypal acct... still waiting for the second one. My advice is to file a dispute to paypal to get their attention quickly. Now my problem is should I still try cashing-in again or not.
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I tried cashing in twice from Paypal to gcash but I didn't receive the money on my gcash account but the amount still got deducted from paypal. I also got this message saying "Sorry! Your PayPal to GCash transaction was declined by PayPal. Kindly contact PayPal for further assistance."
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