I bought an art piece through a gallery online. I have conversed with the only person that seems to work there multiple times nicely and nasty to be honest. Six months of, "it was sent back to china itll be back to us in a week" a month would go by I would ask again where it is and the same answer would be given. I eventually, lost my temper( I feel terrible about it because, I am in retail and I understand it isn't always the person on the phone or other side of the computers fault) I apologized for being harsh and politely asked for my money to be returned saying," I am very sorry for the unpleasant experience you've had with me and I with you but, I am no longer a customer worth keeping. Please return my money or give my real proof as to where my Dunny is" no response, three-ish weeks" If I changed my address to an international one would it be easier to send it there than the US/ If not please refund my money" no response. Another request to refund my money and no response. I am said I would not bash them on social media because, they are a smaller company but enough is enough. I'am beyond frustrated with dealing with them. How can I ensure that I will get my money back my friend mentioned something about open a case with paypal??? what does that mean? Oh and I requested money back through paypal.
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