I've contacted gcash thru gcash care in FB. They weren't responsive to my concern and was responding with "generic" tech support. But my cash-in thru gcash is working now. I tried twice and both went thru . I'm not sure if it is because I messaged gcash care or because I went thru the video call verification in facebook gcash. I suggest to message their gcash care in fb and also do a video verification call (if you are newly registered)
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