Hi I received only 1,of the two items I ordered after getting the fun around on this I opened a dispute, the seller asked me to close the dispute st they could give me a partial refund but I was advised not to do this. The sender has now responded as below is this correct and if so how can I reduce my claim amount I cannot see an option for this. Unfortunately as advised in our previous email we are unable to process partial refunds whilst a case is open on PayPal. We don't have the option to against this case. I have also tried to refund from our checkout platform and get the following error; "Partial refunds cannot be offered at this time because there is an open case on this transaction. Visit the PayPal Resolution Center to review this case." If you could amend the claim amount on here we can process the refund asap! Thanks,
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