never refund money until the item has been returned!!! if it doesn't get returned in a certain amount of time, the case is overturned.........they must prove they sent it back before they get their refund.
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just do a money request to their e-mail address for the amount of shipping, and put all details in the note section....that's all I would do..........otherwise you could refund the money, and send a new invoice that way.
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Whenever I have that problem, it means I need to edit the ship to address, by either fitting things on the lines differently, making sure that the phone number is formatted correctly, etc. I have never not been able to print a lable after fiddling with it a little bit..............happens mostly to me for international addresses, but again, I have always been able to print.
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how do I get a copy of an invoice sent to buyer thru e-bay. customer changed shipping charges, they are calculated, and I didn't send a copy to myself to see what they are supposed to be, they won't answer e-mail, should I just refund money so I can send a new one
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