Due to a chargeback case, my account had a negative balance. Last June 29, I received an email from paypal that the case was decided in my favor and that paypal has reimbursed the amount to my account. I also checked the resolution center, and it also says the money on hold has been released by paypal. But when I check my account balance, I still have a negative balance and there has been NO release of the funds. I also checked the transaction that was disputed and it is still marked as temporary hold. I tried emailed paypal and they gave me a generic answer which frankly didn't answer the question. So I was wondering, how long does it take them to release the funds and why is it still on hold when paypal is telling me via email and resolution center that its been released?
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