Hi I bought a item it was sent to me very poorly packed and damaged. So I opened case to return , which was fine . I returned item, I was refunded iin full by paypal but the case is still open ? first it looked it went to appeal but there was no comments I could see from the seller on history of comments. now they have request more information from seller ? what does this mean that they may take back the refund they sent me ?I have emailed paypal twice asking why its still open? am deaf so I cant use telephone. ive had no response by paypal through email
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