this issue is resolved now. the issue is in Gcash side. Since Gcash is not answering me anymore I submitted a complaint to BSP (regulates Gcash). after 2 weeks they came to a conclusion that its on their side and then adjusted my gcash wallet with the missing funds. If you are having the same problem try to email BSP they would reply with a form. submit the form and after a few days GCash would be reaching out to you because they are required to.
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