JERMAIN in customer support who CLAIMS he was doing this for 12 years (obviously why he’s still in the same position) was absolutely rude and disrespectful, he did not empathize with me and his tone was condescending and nasty. When I asked for a supervisor he took nearly 15 mins to even try to transfer me. I called me husband on 3 way and even my husband said he was rude. When my husband spoke to him he became rude with him saying,”he’s not going to demand him to do anything.” When my husband told him he needed to treat me with respect and be professional. When I asked him to please just transfer me and to please stop talking to me (which I said please and I was as nice as I possibly could ) he told me I wasn’t going to “demand” him to do anything although I asked him to stop talking to me and said please. He was THAT rude that I literally had to ASK him to stop talking to me. Absolute trash employee.
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