This issue with BA and tickets purchased via Paypal has been rumbling on for a decade. And today I fell foul of this big time. As usual my Paypal account is linked to my bank account and VISA card. Today I purchased return tickets to an expensive destination at £2,000 each x 2. My bank account is flush enough to pay for these. As has been reported many times the payment seemed to go through OK. The booking was created, the PNR was created, I received an email confirming that the booking had been made - but with the price in red (curious). I checked my Exec Club account - the booking was there. Now normally with such an expensive purchase I get an email or text of a 'secret' code to type in to authenticate the purchase. But BA's website failed to offer such an option. But I did get a code from Nationwide on my phone - although there was no instructions what to do with it. Certainly I got nothing from BA, nor Paypal. Then I checked my Paypal account - and there was the dreaded 'Pending' on the transaction details apparently awaiting BA to 'claim' the payment. Emails to Exec Club, BA Customer Services, et at, all remain ignored. I cannot raise a case with Paypal. If the booking is eventually cancelled due to non-payment the cost could rise by a further £2,000 which is way above my budget. Does anyone have any up-to-date info. as to what the h... is going on please, and what to do about it?
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