I own a beauty salon. I sell gift certificates through PayPal on our web site in $50 increments. After a customer buys the gift certificate, an email is sent to her with the Gift Certificate. Customer prints the email, and redeems for services. Problem is that PayPal hangs on to the gift certificate money for 12 months before it releases it to me. They now have $400 of my money on hold. A customer 3-days ago bought three gift certificates for a total of $150. He never received the emails. He disputed the charge with PayPal. The money was refunded to the customer out of my checking account. Paypal is holding the $150 of gift certificate that it sold but it refunds it from my checking account. Have called customer service, and their excuse is our screen goes back 72 hours and can not see why there is a hold on my $400. Can not wait to cancel my account.
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