As a Web Designer and Digital Marketer, I recently just discovered the hard way how little I am protected by using Paypal and how little information they give as to how to protect yourself from getting ripped off. I designed a website, the buyer is using the design (www.gourdartsouthwest.com) and all she had to do was dispute the payment and got a FULL refund of $600. She stole my work and got a free website, it's as simple as that. She only had to say the "item was not received". I asked Paypal what proof I would need to fight the dispute and they told me "submit anything that proves your work". I sent in 77 emails, time diaries, 6 screenshots of the live website, the initial agreement/invoice with terms clearly stated in black and white, and proof that the website was transferred to her. Apparently, they do not consider that proof. SO PAYPAL, WHAT PROOF DO YOU NEED? Is there nothing you can offer us? I can only imagine the amount of money you make off of digital service providers and it's sad you refuse to offer any specific guidance on this matter. I'm no longer using Paypal for my business until they even out the protection they give to buyers vs. sellers on goods without shipping information. I encourage everyone to do the same, if enough digital sellers stop using Paypal, they MIGHT modernize their policies.
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