I had the same where I sent an expensive Tag Heuer (£2000+) watch to someone in New York. At first he opened an item not received claim because he was refusing to pay the customs charges from UK to USA. When ebay found in my favour as customs isn't my issue he then upon getting hold of the watch claimed that it wasn't in the box and filed another claim. (another case as because he took so long i actually paid for the watch to come back to the UK but he quickly tried to pay customs even though he knew i'd paid a return shipping fee to get the watch back because he was a tie waster) He was successful this time. PayPal heard my side of the story via a call and opened an appeal. I sent all signed documents, photographic proof that the watch was sent and in a sealed box, this was also signed by the courier collecting the watch from my home. PayPal still decided that the refund should stand despite solid and overwhelming proof the watch was sent and delivered. It either went one of two ways, stolen by DHL in the USA or obtained by the customer and then scammed a refund. With him rushing to pay customs fees even though he knew I'd paid for it to return the latter seems suspiciously true unfortunately. So I now have paypal wrongly trying to chase me for £2148.50 when all proof, evidence and statements point in my favour. PayPal is a disgrace.
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