When the company's website indicates that they are in the UK and are actually based in Hong Kong where the national trading standards do not apply to them then that is reason enough to not shop from them. They sell refurbished goods under the guise of them being new so that's the first act of deceit on their part. I was able to find out because I purchased a Surface Book and it had faults. Upon contacting Microsoft and providing them with the serial number, I found out that the unit I bought was refurbished and intended for demonstration purposes in US/Canada and was not meant for sale, hence no support. Toby's Deals refuse to acknowledge problems with your purchase and offer next to no support. If you make a claim through PayPal, they know ultimately you will have to send the goods back all the way to Hong Kong and pay for the returns costs and this can take up to a month and your money is held in jeopardy. So, the answer is: No Toby's Deals is not a safe option. They do have cheaper prices (again refurbished goods which you think are new) but I would rather purchase from within the UK in future for piece of mind knowing from places like John Lewis who offer 2/3 years warranty and yes they are a bit more expensive but I know I would get full support should there be a problem. I have had an awful experience with Toby's Deals and would urge anyone to not trust them with their money because afterall, it does not grow on trees.
... View more