hi! near the beginning of february i took the task of procuring some concert merch for some people, but wasn’t able to get it due to some circumstances. i refunded everyone within three days, but one person in particular has popped out of the woodworks 20 days later with a claim against me saying that they are still waiting for their merch. problem is, i sent this person their refund the night of the concert, and by my mistake i sent it through the “family and friends” option. i provided the transaction number to PayPal to show that i did refund him, but PayPal settled the claim in his favor yesterday, claiming i never responded to the claim at all. i’ve filed my appeal but my questions are does this look like something i can win? i know it was my mistake to not use the actual refund option but anyone can see it’s clearly a refund that i sent. is PayPal really going to ignore this context just because of a small technicality? thanks for your time!
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