Hello I just read your unfortunate event and am currently dealing with the same issue. I’ve been contacting them for over two weeks and no supervisor wants to speak to me. They just told me it’s a “portfolio” issue and this will be lifted. Well, it hasn’t happened. The department that has my case has no direct number and wasn’t able to get transferred over. They told me to call back every day. I’m at that point we’re this issue will be hurting my financial/credit status and has left me no choice then possibly persue legal action. This is absolutely frustrating and ridiculous. I hope you get your issue resolved quickly!
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