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Why before posting in community chat? Just curious. It has been resolved. I called and the gentleman I spoke to, Matthew, did ask if I was comfortable giving personal information. I said no I was not comfortable especially since it had nothing to do with the transaction and who it was going to other than the persons were related. He pushed it through review and it was sent today, five days after I initiated the transaction. Thank you so much for all your help! I really appreciate it! Chantene
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Thank you so much for your help! I hope it’s resolved soon because they took the money from my bank account already, but it hasn’t been received by my family member!
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I have no idea why there would be a legal investigation...but I received another email saying they needed to know who the person was that I put in note section of money I sent and they may need other information re: this person, such as birthdate etc. And if it didn't get resolved, i.e., my giving the information, they could terminate my account.
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Thank you. I did forward the email, but have no idea what is going on with it yet. I can’t cancel the payments either because there is no “cancel” to click on under “Pending” section of the summary. I appreciate the information!
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I sent money to a family member ($25.00) and received a notification that it was pending because it was under review due to gov’t regulations and policies and would take 72 hours to be resolved. Why?
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