Sorry, can't add much more other than to say that TomTop is clearly a scam artist on the internet and it is disappointing that PayPal continues to allow them to use the PayPal system to steal their member's money. Similar situation as all of you, TomTop sent me defective merchandise that was both broken and missing parts. Many rounds of e-mails and chats later, wasting my time (or stalling hoping I would give up) asking me repetitive questions that I just answered, asking for more and more pictures, asking to upload and host video proving product is broken, asking me to disassemble the toy to document that it is broken on the inside (!), asking me to take it to a local toy repair shop for fix [when you take a step back, that request was pretty amusing though], repetitive counter offers for only partial refund, etc I had to escalate to PayPal under the assumption that PayPal will protect me from this horrible buyer experience. TomTop had all along refused me a full refund nor to send me a replacement product unless I sent them a non-trivial amount of additional shipping money to send a new one from China (even though the product I bought was originally shipped from US). Unfortunately PayPal ruled in MY favor that I deserved a full refund. BUT I needed to ship this large heavy useless product back to an obscure address in China AT MY EXPENSE, to get my money back- even though the product was shipped to me from the US. WOW, with the size and the weight of the box shipping internationally, I just lost money. So, unfortunately PayPal ruled against me in this one and I would have lost LESS money if I had taken their last partial refund and not escalated to PayPal. TomTop gets an honest "F" with the Better Business Bureau for a chronic pattern of this behavior. Shame on all of us for not doing our homework first! https://www.bbb.org/losangelessiliconvalley/business-reviews/online-retailer/tomtop-group-limited-in-city-of-industry-ca-1010601 I have now filed a complaint with the BBB and I encourage all you other victims of the scam to do the same. PLEASE PayPal if you are reading or monitoring this thread, PLEASE consider your practices of enabling this SCAM artist. The only way we are going to stop this predatory behavior is if we do not allow this company to take our money in the first place. Please try to be a part of the solution PayPal.
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