Can someone suggest how I can help my mum. She has a Paypal account set up years ago. A relative recently sent her some money to that account but she forgot her password. When she goes through the password reset process she has to enter a code sent to her email, which is fine. But then there is a secondary security process where they call the phone number on your account and you have to enter the code shown on the screen. The only number on my mum’s account is a landline number from years ago which is now disconnected. So while Paypal may be calling it she is unable to answer. We cannot get past this security stage and mum is locked out of her account. Attempts to call Paypal just result in an automated message telling us to do what we have already tried. Any suggestions? Many thanks.
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