"You're covered" "Merchant fraud prevention" "an added layer of protection" "Our encryption helps keep your online transactions heavily guarded"
Everything you see quoted up there is directly from PayPal's website and is a complete and utter lie. I have been using PayPal since last year. Mostly use PayPal for buying and selling clothes and shoes on Grailed. I actually have an amazing feedback of 5/5 on this website. On November 22nd of 2017, the PayPal user "Concepcion <removed>" purchased an item from my shop for $329. This said item was received by the user on December 1st of 2017 at the PayPal verified address that was provided on my end. Everything went well and the user also gave me 5/5 feedback for the transaction on the website. Fast forward to December 15th, I receive an email from PayPal saying that there was $329 pulled from my PayPal account and that the user of this transaction had filed a claim of "unauthorized payment" with their financial institution a.k.a. their bank. I of course immediately called PayPal the next day thinking it was a mistake done on someones end but no...in reality, PayPal just let a scammer easily dip into my money and take the money and safely escape. This is what I mean when I say "false advertisement." I patiently waited for the past month or so, called PayPal customer service multiple times asking if there were any updates on this case, even though every time I called they gave me new information that was not given by the previous customer service representative, I had let that slide too since they all had me assured that I will be winning this case no doubt and will get my money back and to stay put and not worry. I believed that, I honestly fell for that. I have all sorts of proof that will show that I deserve the money that was taken and they had no authority to do any of this, I have everything down to the receipt that was given to my by USPS for shipping the item. Not surprisingly, I received an email an hour ago by PayPal letting me know that they are useless and they can do nothing at all and will let this scammer take my money and be free. The scammer's financial institution sided with them and I am here left with neither my $300(they refunded me the $29 in one of the previous calls since it was a dispute fee and the representative believed I was gonna win this case anyway so he just sent me the $29) or my item. For some odd reason they have no control over the money that was in my PayPal account, I do not believe that. PayPal will most likely delete this post since I am calling them out, or maybe just sit aside and do nothing since they are so good at that. I am honestly disgusted by all of this and will not be using PayPal until this is resolved.
P.S. if anyone lives in the Kerman, California area, let me know so we can find this scammer and get my $300.
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