Recently on 1/8/2018. I bought Turbotax to download immediately from a seller. He sent the download link to my paypal account. When I went to the link, there were to active buttons: one said <confirm> to confirm that I received the item OK. The other was to download the actual software.I tried to download the software but I was not able to as the link did not work. I went back to the listing and noticed that the seller was no longer registered in the system. So I open a case in the resolution center, asking for a refund. I was told that I would get a refund on 1/12 --system message. On 1/12 I got another message from the system that the refund is now delayed to 1/26. A few days ago I received an envelope in the mail with a small piece of paper inside. After I failed to be able to download the software I bought the software from another site for more money than I paid through Ebay. The resolution center sent me a message that the refund is cancelled and the case has been decided in favor of the seller ! I have explained everything to the seller in emails, but he/she tells me that she/he cannot do anything since I opened a case. I thought my purchase was covered by the Ebay and Paypal guarantees. The seller is also calling me dishonest. I feel more stupid than short-changed. I have receipts from all of the transaction and I have the Envelope and the contents as proof. Is this not something that Ebay or Paypal should fix ?
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