The same thing happened to my account this week. I ihad a small negative balance and they took $12.99 out of my account. I sent an email asking why, opening a case. They responded saying : "We have reviewed all the details of your claim. Based on the information we have to date, we will have to deny your claim. This decision was made because your billing dispute doesn't match our qualification for a billing dispute." That's not acceptable to me. They can just steal money and then keep it, it appears. I guess I'll close my paypal account. My kids use Venmo.
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