Hi I bought a figurine from someone - not on Ebay - through Facebook. She sent me a Payal invoice and I paid, including insurance. The firgure arrived yesterday, broken in a number of places - it's in pieces. It weas packed very poorly. I asked for a refund - the seller says I have to file a claim with the post office. This seems wrong to me and I am fearful of being out $400. Is what she is saying correct? Or should I file not as described with Paypal? Thank you!
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