I keep getting a message saying I need to confirm my identity by next month, but trying to do so by putting in date of birth and last 4 digits of SSN always bring up an error. I also wanted to make a legal change to my name prior to doing this, but uploading scans of the required proof (drivers licence, marriage cert) has done nothing. I have emailed 4 times over the past 3 weeks, but all I get is automated replies and when I reply to those, I get no reply at all. I am at the point where my only solution seems to be shutting down my account and starting again. Is there any other way I can get this sone without taking that drastic step?
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