I have an open claim on a seller who send me the wrong item. I opened a claim after numerious times trying to contact seller. Now that there is an actual claim the seller contacts me a tells me the only way they will send me the correct item is if I close the case. My concern is it states right in the claim section of Pay Pal that once a case is closed a new one can not be opened. My big concern is I will close case and never see my correct item. If I keep the claim open at least I will see my money returned. So question being do I close the case and hope seller follows through or let case go forward. I told seller send me confirmation that correct item is on order and I will close case. Again never heard bac from them.
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