A buyer opened a case on an item that was listed on Ebay. Sale did not go through Ebay, but Paypal payment only. I have responded to the buyer, who said he wanted part refund and keep the item. I said I would offer part back and he can keep the item, or alternatively he would need to send me the item back in the exact same condition as was received, and I will offer full refund once this is done, but haven't heard anything back from them for weeks. I've since chased again, but still not heard anything back. How long before the case is closed automatically if the buyer does not respond to me at all? If it closes automatically, will it close in MY favour if the buyer is the one who hasn't responded? It hasn't been escalated to Paypal yet, could that be worth doing? I've got plenty of evidence to back my side of the story up over the buyers and think he's just chancing his arm at getting the item for free.
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