Just today I noticed that the indications of Seller Protection and Customer Address Confirmation are no longer appearing on thew emails I get from PayPal notifying me of a payment. I find this a bit disturbing. This has been a comforting reassurance in emails for over 10 years. Now, PayPal "could" simply remove or update the eligibility at any time from their databases at their website and you have virtually no proof that at the time you shipped the item it was covered and the Sale was Eligibile for Seller Protection and the Address was Confirmed. Even worse, When I go to the PayPal Summary page to ship the item, the web page says ELIGIBLE and Address CONFIRMED, but at the bottom of the page it says the buyer is UNVERIFIED and when I create a shipping label, when I look at the details for the shipment (where I get charged for the shipping), the bottom of that page says that the buyer has an UnConfirmed Residential Address. There is a plethora of conflicting information. I can see no other reason for this EXCEPT to allow PayPal to do just that. Is this happening for everyone else? This is eroding my confidence in PayPal.
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Hello, I cannot seem to get an answer to my question from PayPal telephone support nor email support....so as a last resort, let's try the PayPal Forum. Here is the EXACT question I posed to PayPal via Phone conversation and via their Contact us Support form.... 'Please verify that even though when I try to print a shipping label for a Puerto Rico address that is Eligible and Confirmed for Seller protection, that I can ignore the following message that appears when I try to create a shipping label as follows because it concerns me...... > >HERE IS WHAT APPEARS ON SCREEN.... >Shipping information >Sorry, the selected country is not supported. > >Thank you for your prompt reply And here is the reply.........how does this have anything to do with my question? Dear Customer, Thank you for contacting PayPal Customer Support. My name is Michael and I am happy to assist you. Not all transactions are eligible for PayPal Seller Protection. If a transaction is eligible for PayPal Seller Protection, you’ll see "Eligible" or "Partially eligible" on your "Transaction Details" page. Here’s how to see if your transaction is eligible for Seller Protection: Log in to your PayPal account. Click Transactions at the top of the page. Click the transaction. Under Seller Protection, see if your transaction is eligible. Note: With "Eligible" transactions and provided you meet the PayPal Seller Protection requirements, you are fully protected if your buyer doesn’t receive the item you shipped or if an unauthorized payment was made. With "Partially eligible" transactions and provided you meet the PayPal Seller Protection requirements, you are fully protected if a buyer doesn’t receive the item you shipped. A "Partially eligible" transaction does not protect you against unauthorized payments. If you don’t see "Eligible" or "Partially eligible" on your "Transaction Details" page, the transaction isn’t protected under PayPal Seller Protection. Most buyers have up to 180 days to file a dispute with PayPal, although this can be different based on where your buyer is located. Please read the Purchase Protection Policy of the countries where your buyers are based, as these policies will apply to you. To learn more about PayPal’s Seller Protection Policy and Purchase Protection Policy, click Legal Agreements at the bottom of any PayPal page, and then click PayPal User Agreement.. Thank you for being a valuable member of the PayPal community.
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