Dear Paypal Users, I have recentely sold an item on gumtree via pay pal. I posted the parcel first class signed for/tracked by Royal Mail and also sent pictures of the parcel with the buyers name and address on the front, as per request from buyer. Upon recieving the item the buyer decided that he no longer wanted my item and wanted a full refund, and if i didnt acceept he would be reporting me for fraud. I explained that I wasnt happy to go ahead with a refund as I wasnt able to prove the exact state and condition of the item that I was sent to the buyer, when it returns back to myself and also that I can not gaurantee the item will come back in full complete condition and working order, and additionally I wasnt prepared to issue a refund due to him changing his mind. I then received an email from Paypal saying that 'an unauthorised account activity claim was recentely filed agaisnt the following transaction', they advised me that I need I would need to provide additional information from myself to PayPal within the next 7 working days. I then logged into my account and filled all my detials from the transaciton including the tracking number and my side of the story. Has anyone else had a claim made agaisnt them similar to this situation? What was the outcome? Is there a possibility I will loose the money that the buyer paid me and also my item? I have never had a claim or dispute made against me so not ensure of the process whatsoever. How long is the process?
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