Hi! I received a full refund of 163 euros but now my paypal balance shows about 11 dollars less (187.09) than was taken 8 days earlier from my account for the initial transaction (198.16 usd) that's about 5.6% less! I talked with Paypal customer service representative over the phone about that issue and he told me that it's just the difference in conversion. Which it could not be as euro/dollar rate has not changed even by 1% in the last 30 days. He told me Paypal base your rates on xe dot com. They post volatility of the rate of these two currencies was 0.34%! Definitely it's FAR FAR less than 5.6%. WHICH MEANS THE DOUBLE CONVERSION WAS APPLIED WITHOUT ANY NOTICE!!! I tried to solve this problem through resolution centre, my case was simply closed without any answer. I tried to call the customer service, the result is above. I wrote an email and got the answer, that I should attach the documents differently. I was attaching just the screenshots with the information that paypal should have access anyway trying to make things easier for them but they just keep bouncing me off and not helping in anyway. I wonder what organization I should address to solve this simple problem. Paypal does not seem to care.
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