G'day, We are regularly the target of fraudulent ransactions. We've become very good at identifying them, gathering information about them and not shipping the goods. Then we wait for the PayPal dispute system to kick in and it be resolved. Wouldn't it be better if there was a way to tell you that we think its a fraudulent transaction and provide the details we've gathered? A more proactive approach. On one occassion we'd identified a fraudulent transaction. Two days later the person who's creditcard had been compromised contacted us and told us his bank was already onto it and the card had been deactivated. Later the bank security section contacted us and we were able to pass on to them extra information, e.g. IP address. Then we waited, and a week or so later PayPal raised a disputed transaction and it worked through the system. But it could have been resolved much sooner and more effectively if we had a way to flag it and provide information when we identified the problem. Maybe you could think about making some some improvements to the process.
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