Our non-profit organization uses paypal tools through an online portal to receive payments for event registration fees. We held an event in November and one of our members made a $588.18 payment using his debit card through PP. This man is a personal friend of mine (though one who lives in another city) and when I asked him last week if the payment had gone through, he took a laptop screenshot from his online banking with his cell and showed that it had cleared on Monday, 11/13 (24 days ago). I called PayPal last Thursday morning (a week ago) to get the problem solved or initiate some type of case. I was told then that Compliance had placed a flag on the transaction and it would be reviewed before it was cleared. 2 more calls back and 1 full week later and I'm still no where. Further, this person has send money through PP to our organization over a dozen times this year. The PayPal customer service team refuses to give me answers other than "keep waiting"/"we understand"/"sorry for the inconvenience". Coming up on the end of the year, it's important for us to have this cleared and in our account by 12/31. Not sure what to do.
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