Hi there, I had the same expierience today in Germany. And an even worse one with German Paypal "Käuferschutz". Directly after the purchase I noticed, that they price was higher than expected due to hidden fees. I wanted to cancel (like 30 mins later), which would be no problem with a normal bank, where you can block transactions in the first couple of days. Not so with PayPal. Money was directly gone. What is even worse: They know that Viagogo is (close to) fraudelent. They basically had a list of options prepared, how to get back money of Viagogo, like: 1) Go to the concert. If the security guy bounces you, have a prepared statement ready. Let the statement be signed from the security. Go to the police and press charges. Come back with all of that within 180 days. We than can you give back the money. I mean what? PayPal are you serious! Why do you still make business with this fraud company and. Even the e-mail contact from Viagogo in your database is fake. And your support is like: You know, it is your responsibility on the internet to take care for yourself not to be cheated. Come on... why do you even Käuferschutz than in the first place? I think it is a must option for PayPal to implement: Cancel Payments where no delivery was made within the first 24 hours or so. Like you could in any bank! And instead to have a list ready how to get your money back with police and stuff, you should drop Viagogo as a client in the first place. It is the first time I am very disappointed from your service.
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