All of the sudden without warning my last 2 Withdraws were put on hold for security review. Customer service is absolutely no help at all and cannot even tell you what this so called security review is and how to avoid it. I called them and explained that I am with animal rescue and the money that is sent to me are donations for critically sick or injured animals to get emergency vet care and if we cannot withdraw the money then the pet cannot get the EMERGENCY VET CARE they need. Due to this hold 2 extremely sick cats did not get the EMERGENCY care they needed and 1 lost due to this hold. Paypal killed an 11 year old cat named Charlie. After Charlie's people of 11 years broke his heart by dumping him in a very high kill shelter like yesterdays trash without so much as even leaving his name because they could no longer be bothered with him. Paypal then did not give a crap about him and he died. I called Customer Service after Charlie died and explained this to them and the girl told me that my hold would be off in 1-2 hours. I told her if she could guarantee me that hold would be off then I could still get the other critically sick cat to the vet. She guaranteed it would be off so I took the cat to the vet 2 hours later. The hold was never taken off. I called Customer Service again this time talking to a supervisor and he could not explain this Security review or how to avoid it either. Evidently The President of the United States cannot even reverse a security review. Which I frankly consider major BS. Think about all the money going through Paypal on a daily basis and think about all the interest they can make by doing these 24 hr so called security reviews. Yes I am very mad. We are a 501C3 non profit rescue and I spoke to our attorney and from what he explained this is not legal. 1st they must tell you before they put a hold on your money and give you the option of not going forward with the withdraw knowing there will be a hold. They must explain what the review entails and must give you the results of the review. Not to mention this is my 2nd time in a row for this to happen within a week which is not legal. They are not contacting me to verify any information so exactly what is this review other than a scam to make money. Not only is Paypal responsible for a cats death due to the fact they did not honor their word a release the hold that was guaranteed it cost me an extra 350.00 at the vets office because we lost our rescue discount for non payment at time of service. We did not even have that much in donations. Most rescues use paypal to send and receive money and we are already banding together across the US to find an alternate solution and our attorney is working on Justice for Charlie and we will not stop. This security review is nothing more than a Greedy Company to make make money. In my opinion Paypal is headed for a huge class action law suit. RIP sweet Charlie. I am so sorry so many people let you down.
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