I ordered thru Petsmart and used Paypal. After entering the info into PayPal, I was returned to the Petsmart site and completed the transaction ... or so I thought. Petsmart now says they never received any order, they had IT problems today, so we had to purchase in the store. Petsmart has NO open orders for us, and the last order was some time ago. However, PayPal still shows a Pending Authorization for Petsmart. I tried to cancel the pending authorization but couldn't see how to do it. I clicked on HELP and the PayPal Help screens told me how to cancel a pending transaction. The problem is that the screen shown in the PayPal Help screen does not appear anywhere on my system. I have NO CANCEL option anywhere. It is frustrating and irritating when a service doesn't ensure that the USER screens match the HELP SYSTEM screens. Someone in IT management should be reprimanded for this failure to coordinate USER access with true system access.
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