Hello. Recently I made a purchase of expensive shoes (order total was about $670). I paid with my PayPal balance. However, there have been several issues with the delivery: On one day, the tracking showed "recipient not home" even though I was home the whole day, didn't hear a knock or got a call. On the next delivery attempt, tracking showed "Recipient refused delivery". I was confused and emailed the store. Somehow, despite the delivery being "refused", the item got delivered the next business day and signed by a person unknown to me (however, somehow shares the same last name as me) I tried talking to the customer service of the store, and they refuse to help me because the DHL investigation shows it was signed. As far as I know as long as the item was signed I am out of luck? Does that mean I have no chance of regaining my $670 despite all those issues with delivery? Thank you
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