I submitted a name change request over 6 months ago (my last name changed due to a divorce). About 3 weeks ago, I finally get a response saying that I have to send a photo of a valid ID... which I had sent 6 months ago, but it expired in September, so it was valid when I sent it, but by the time someone finally got around to looking at it, it had expired. Re-uploaded all my documents again and am still awaiting a response. It would probably be easier to just close this account and open a new one, right? What is going on?
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