I've done that already. Also, the instructions you linked don't work either as the Contact Us button in the help section of the Business App shows an error. Can you just give me the email of the support team so I can contact them or pass my details to someone there and they can contact me.
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I've been using PayPal integration with IPN for several years for several subscription services that I run. This last few weeks I've found that occasionally a payment IPN will not be generated for a reoccurring payment. If I look at the PayPal IPN history, it doesn't have a record for the transaction (even though I get the payment and associated emails).
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