BenGunn

From my experience there is no good way of contacting Paypal and they seem to make it deliberately difficult.  Used their official contact number today and was told there was a long wait time and "would I like a callback".  That sounded like a good idea and sure enough, I was called back an hour later - except it wasn't a human but a series of messages including the suggestion that I should try to resolve my problem online.  After waiting 30 minutes I gave up.  When I tried phoning later I wasn't givne the callback option but instead the offer to text message with someone.  I sent a message and 90 minutes later, I'm still waiting for a response. ... View more

Thanks.  That's reassuring.  I had a similar situation today.  8 identical email money requests  supposedly from Paypal.  I assumed they were fake but when I checked into may Paypal account they were all there!  So tried to resolve with Paypal and it went downhill fast.  First tried calling on the Paypal phone number (not the one provided by the scammer in the email). I was told there was a 1 hour wait time but was offered a callback which I accepted.  Sure enough I got a call back but it wasn't a human and I was put on hold listening to messages telling me to deal with the issue online.  After 30 minutes I gave upk.  So then tried to use the online Paypal Assistant which asked for the Transaction IDs.  I provided them and the Assistant claimed they didn't exist even though they were clearly posted on my dashboard! Tried phoning again and this time I wasn't offered a callback but instead the chance to message with a human.  Sent my first message one hour ago and yet to get a reply. So I've cancelled the transactions per your suggestion and, once I know the issue is resolved I'll look for an alternative to Paypal.  I know customer support is abysmal with most online businesses but, considering I was dealing with attempted fraud, this is about the worst I've experienced. ... View more