I had the same issue but I finally figured it out. So it was sent to my cell phone and I had the same issue. I eventually called paypal and they said I had to verify my phone number with my account. I was confused because my phone number WAS logged in my account. I had it labeled as my work phone though so I changed it to my mobile phone. I was then sent a code to verify and as soon as I put it in all the money I was not getting was put into my account. Very frustrating to know but once you know it, it's an easy fix. Hopefully this works for others!
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