Hello Whac-A-Mole and thank you for your efforts. Yes, this was service, not virtual goods. What I sold are two websites. For the first I was paid for doing SEO and maintenance work. I provided proofs for this. For the second I was paid only half of the agreed amount for development of the website. Have also sent proofs for this. What he did is opened three disputes. First for the SEO and maintenance work, second for development of the other website and third for a PayPal fees that were involved. Dispute for the SEO and maintenace work has been decided in buyer's favor and I made an appeal for it. Dispute for development of another website is still being reviewed by claim specialist. About the PayPal fees dispute, that was decided in my case. Lastly and as I said in my first post, buyer melted down, literally apologized, said that things are not going well for his business and that it was never worse and that he needs money. Furthermore, he wrote that he feels really bad, wants to make up somehow to me, offered me good review (???) again mentioned his financial crisis. When I asked him if he sees that he abused me just to get a refund, he answered, and I will quote, "yeah whatev". Final question that I asked him was does he admit that he lied just to get a refund. His answer was that I can put things in that perspective and that he did what he had to do. To repeat myself, I of course have proofs of this conversation too and have provided it to PayPal. Needless to say that I am hugely stressed because of this. I am PayPal member for 7 years and never had any complaint, nothing. If I have not delivered or failed to make buyer happy, I would refund the money no questions asked, but this. Tragic. I am not a charity to send funds to strangers when they are having tough financial times.
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