I have had this account since 2000. I have had a legal name change, with my first and middle name being the ones that changed. I have gone through the name change process on the paypal website several times, submitted the documents needed to support my claim every time, and yet weeks later nothing has changed. I have emailed asking several times why and get nothing but a **bleep** robo response telling me to do what I have already done (thanks for treating all your customers like idiots) I called and finally got through to a real person after realizing just how badly paypal wants to avoid actual customer interaction. The lady I spoke to couldn't change it, her manager coulnd't change it, but she assured me that she escalated my request. So in other words she did nothing except feed me a line of crap to get me off of the phone. Her real suggestion was to close the account I opened 17 years ago and open a new one. Well I'm trying to close it now, of course the website generates an error and tells me to call customer service. No other entity that I have dealt with, including hick town redneck rural governments have given me anywhere near as much trouble regarding a legal name change. So before I drop paypal completely and stop using this service, is it even possible for these idiots to change my name?
... View more