For an important business transaction I am not going to go on Facebook to air my complaint. They should not advertise an email contact if they dont have one. Painful. I am also abroad. I am not going to phone a helpline. Painful.
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I have been using Pay Pal for 10 years and have been happy with their services until last December. Two important emails regarding why a received payment did not show up in my activity section were never answered. Then when you dont need to hear from them I have received 3 emails in the last 24 hours: 'How to deal with chargebacks" What is going on? Why have 'email support' if it does not work?
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If you are a volunteer advisor do you work for PayPal? Thanks, but that does not explain why emailing PayPal support is a waste of time these days as you wont get an answer. I am abroad so phoning would be a pain I guess.
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I sent 3 emails to support last week and have not had a reply. Their services and customer care seems to be going down hill. For years I received subscription payment news at midday. Now if I am lucky I get 7 hours later. A customer paid me two weeks ago and amazingly his payment does not show up in my payments section. Frustrating and dire!!!!!
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