I purchased a laptop and received an empty, weighted box from the seller (purchased on March 23 arrived on March 27) so I filed a SNAD. The seller called my number later that night after they saw I'd filed a claim and was accusing me of lying, wanted to know "what was in the box prove it". Refused to tell me how they got my number when I asked, so I said I wanted to speak via email because of documentation purposes and hung up. You can say anything over the phone I think and there is no proof of who said what. In the email the seller suggested that maybe someone from FedEx took it, but I know that is probably unlikely and a misdirection from them. They have asked me to file claims with FedEx to "prove I'm right" and they claim to have insurance on the item (that they never sent to me). I did file with FedEx and now the seller has said to me that I must submit to a postal inspection because if I don't my case will be closed in their favor and I'll be out of my money. I've called PayPal and they told me that having a postal inspection would definitely help but I'm hoping it's not necessary. My problem is that I am never home often (full time student, 2 jobs, 1 internship and a member of 3 campus clubs plus volunteer hours). By the time I get home it's always around 11:30-12am and I'm so tired I just go to bed. Plus I work all day on weekends. I've filed claims with FedEx, my bank, PayPal and an IC3 complaint, sent emails to my local police dept and submitted screenshots of evidence to my bank and paypal (screenshots of proof of price and my purchase, condition of the box and what was inside, the fact I filed an IC3 and other claims). How likely am I to receive my refund? What else can I do to prove my case? I really cannot lose this I needed a new laptop for classes and my internship (I'm a video production intern and if I don't have a laptop or the programs to make the videos with I'm basically fired) I thought I found a great deal and now am suffering from it. My friend was right I should have gone to Best Buy. Edit: There is two other buyers who commented on the same sellers review that they did not revive what was described, one for an SNAD (advertised Brand new sold as used with box; one for a completely empty box claim same as my situation. Will screenshots of these help me?
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