Thank you Laiza. Here's the situation. I'm not using eBay. I provided a service to a customer, and this customer does not have a PayPal account. They have not filed a dispute, I don't think they would even know how. I sent them a PayPal invoice. They charged the wrong card. I called PayPal support, and they said to mark the service as delivered. I did this on day 1. I called back and they confirmed this service was marked as such and the hold would be released in 5 days. I called back in 5 days. They said it's still being reviewed, but it is now a back office issue and they will escalate the case, and my funds will be available in another 5 days. This happened 1 more time. During this time I'm communicating with my buyer the situation, and I sound like an idiot every time PayPal doesn't follow through on their promise. This is clearly an issue with PayPal. I was repeatedly told with certainty that I would have quick access to my funds, and each time this was not the case, the fault lies solely on PayPal for inadequately handling the issue. There's no gray area here. Also, today is the 21 day mark and the payment still hasn't gone through.
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