My eBay account was recently hacked and as a result someone purchased $85.55 of some toy from China in my name. I first received a text from PayPal saying that they noticed strange activity from my account and asked me if I authorized this purchase. I responded no (or whatever the response for no was) and thought that would be good enough. I then went on eBay to try and cancel the order, but the seller (oddly enough) marked it as shipped shortly after I sent in the cancellation request. I then opened up cases on both eBay and PayPal to make sure I got my money back. PayPal said that they were investigating the claim and that they would refund my money unless the investigation proved that it was an authorized use. After checking my bank account recently I noticed that it was low and that I didn't see a refund from PayPal, so I assumed the money got refunded to my PayPayl account (it did). So I just tried transferring the funds back to my account since I only use PayPal once every few months to buy something off of eBay. I then got an e-mail saying that the transfer was denied and that the case showed there was no unauthorized use of my account. Is there any kind of appeal process? I will be extremely livid if I just lost all that money for nothing.
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