When you say 'will not issue a refund' will the money go back to my account as they have kept it? Or will it go to PayPal? @DPCreations wrote: If this was because of a not as described dispute then PayPal will issue the refund after tracking shows the item has been returned. If it isn't returned then PayPal will not issue a refund. Buyer may decide it's better to file a dispute with credit card so buyer gets a refund without returning item. That will be costly for seller.
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Hi, A buyer has decided to return an item that they bought and haven't heard from them for a while. I got an email about 8 days ago saying that the buyer will send shipping details once she has sent it, however there hasn't been any sign of action on her side. What happens if she isn't succesful returning the item within 10 days? Will the buyer have to keep it? Thanks
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